Managed Detection and Response is a service in which Verizon Business security analysts continuously monitor the customer's environment, triage alerts, investigate incidents, and perform active containment on behalf of the customer. MDR combines technology (EDR/XDR, SIEM, SOAR), people (24/7 analysts), and process (detection engineering, playbooks, post-incident review) into one outcome-oriented subscription rather than a collection of tools.

What is the difference between EDR and antivirus?

Traditional antivirus relies on signature matching against known-bad files. Endpoint Detection and Response collects continuous telemetry from every endpoint — processes, network connections, registry changes, file operations, and user actions — and applies behavioral analytics to detect attacker techniques rather than specific binaries. EDR also preserves forensic history for investigation and supports active containment actions like process kill and endpoint isolation.

Where are the Verizon Business SOCs located?

Verizon Business operates multiple Security Operations Centers across the United States and internationally. Federal customers and customers with data-residency requirements receive service from US-only SOCs staffed by cleared personnel where applicable. Multi-SOC architecture is what enables true follow-the-sun coverage without the context loss typical of single-region operations.

Cybersecurity

Verizon Business Managed Cybersecurity — defense in depth, operated around the clock.

24/7 Security Operations Center coverage, managed detection and response, endpoint defense, DDoS mitigation, SIEM integration, threat intelligence, and incident response — engineered around the way enterprises actually get attacked.

Scope Managed Security Review Compliance

24/7

SOC Coverage

<15 min

Critical MTTR

500+

Threat Feeds

HIPAA · PCI · CMMC

Compliance Ready

Defense-in-Depth Across Network, Endpoint & Identity

Verizon Business Managed Cybersecurity unifies 24/7 SOC analyst coverage, Managed Detection and Response (MDR), Endpoint Detection and Response (EDR/XDR), network DDoS mitigation, SIEM integration, 500+ threat intelligence feeds, and an incident response retainer into a single subscription. Critical-alert response runs below 15 minutes on Advanced and Enterprise tiers. Compliance modules cover HIPAA, PCI-DSS, SOC 2, CMMC, ISO 27001, and NIST CSF. The service is delivered from multiple US Security Operations Centers with follow-the-sun analyst coverage and a named incident response manager on the Enterprise tier.

Why managed security

Threat landscape, stated without drama.

The volume and sophistication of attacks against US organizations has grown every year since credible reporting began. The Verizon Data Breach Investigations Report, which has been published annually since 2008, documents the same durable pattern: most breaches involve credentials, misconfigurations, or unpatched software; most detections happen later than they should; and organizations without a mature operations function struggle most with the "dwell time" between initial access and detection.

Building a 24/7 SOC internally is expensive and slow. A minimally credible team requires at least eight to ten full-time analysts across tiers to maintain follow-the-sun coverage, plus a detection engineer, plus a threat-intel analyst, plus SOC leadership. Recruiting that team at scale is a multi-quarter exercise in a labor market where attrition in security operations runs consistently high. Managed security converts that fixed operational load into a subscription with a defined SLA and a vendor whose core business is staying current on detection tradecraft.

This is not a fear-based argument. It is a cost-and-focus argument. Most organizations do better by running their business and paying a specialist to run their SOC than by trying to operate both in parallel at a standard that actually holds up when a real incident lands.

SOC operations

What a real 24/7 SOC actually does.

The Verizon Business SOC runs a formal shift model with written hand-off rituals between regions, a curated detection library maintained by a dedicated detection engineering team, and a tiered triage process that keeps senior analysts focused on real incidents instead of the noise.

Tier 1 — 24/7 alert triage, false-positive suppression, and initial enrichment against threat intelligence.
Tier 2 — investigation, correlation across telemetry sources, and active containment under approved playbooks.
Tier 3 — advanced incident handling, threat hunting, reverse engineering, and customer-facing post-incident review.
Detection engineering — content development, rule tuning, and environment-specific use-case implementation.
Threat intelligence — curation of commercial, open-source, and Verizon-proprietary feeds with daily briefings.

Managed Detection and Response

MDR is an outcome subscription, not a tool bundle.

Verizon Business MDR combines the technology stack — EDR, XDR, SIEM, SOAR — with the human analyst layer, the detection engineering function, and the incident response process. Customers do not buy alerts; they buy investigated incidents, containment actions, and documented post-incident findings.

MDR scope

24/7 monitoring across endpoint, network, identity, and cloud telemetry.
Detection engineering tuned to the customer environment inside the first 30 days.
Threat hunting cycles on a defined cadence, focused on behaviors associated with current attacker tradecraft.
Active containment with endpoint isolation, credential revocation, and SaaS session termination under approval gates.
Post-incident review with root-cause analysis and hardening recommendations feeding back into detection content.

Endpoint detection

EDR, XDR, and why antivirus alone no longer holds.

Endpoint defense has moved well beyond signature-based antivirus. Modern endpoint agents collect continuous process, network, file, registry, and identity telemetry and apply behavioral analytics to detect attacker techniques — credential theft, lateral movement, persistence mechanisms, privilege escalation — rather than specific binaries. Extended Detection and Response (XDR) adds network, identity, email, and cloud telemetry into the same correlation layer so an attacker who pivots between surfaces cannot hide in the seams.

Verizon Business deploys enterprise-grade EDR/XDR agents across Windows, macOS, and Linux, including server and container workloads. Policy management, telemetry routing, and containment actions run through the managed platform, which means the customer does not need to staff a separate endpoint operations function.

Network DDoS mitigation

Volumetric attacks absorbed on the Verizon backbone.

Verizon Business network-level DDoS mitigation leverages the carrier backbone and global scrubbing infrastructure to absorb volumetric attacks upstream of the customer edge. Always-on monitoring detects anomalies in BGP, netflow, and DNS telemetry and triggers mitigation before edge circuits saturate. Emergency onboarding for organizations under active attack is available under an accelerated process.

Always-on detection across every Verizon transit path with sub-minute attack-start awareness.
Scrubbing capacity sufficient to handle terabit-per-second class attacks without provider-side saturation.
Protection for on-premise, cloud, and hybrid infrastructure via GRE, IPsec, or BGP redirection.
Layer-3/4 and application-layer (Layer 7) mitigation for HTTP/S, DNS, and common SaaS protocols.
Post-event reports with packet samples, attack classification, and recommended hardening.

SIEM integration and log management

Telemetry that stays investigable for years, not weeks.

The managed SIEM layer ingests logs from firewalls, endpoints, identity providers, cloud services, SaaS applications, and custom business systems. Data is normalized, enriched with threat intelligence, and retained against a configurable schedule that satisfies HIPAA, PCI-DSS, and CMMC audit requirements without ad-hoc log sweeps before audit season.

Hot-search windows of 90 days are standard, with warm and cold tiers extending up to seven years on Enterprise. Investigative queries pivot across sources using a common schema, which means an analyst looking at an endpoint alert can trace the same user's identity activity, network connections, and cloud API calls without switching tools.

Threat intelligence

500+ feeds, curated by people who read them.

The Verizon Business threat intelligence program blends commercial feeds, ISAC memberships, open-source intelligence, and proprietary signal derived from operating one of the largest carrier backbones in the world. Analysts curate feeds by fidelity and sector relevance instead of piping raw indicators into detection rules — which is what produces alert fatigue in immature programs.

Customer deliverables include a weekly strategic brief, sector-specific advisories when material, and indicator pushes to detection content when a credible campaign is active against the customer's industry.

Incident response retainer

The phone number to call before you need it.

A retainer pre-establishes the legal, contractual, and technical relationships required to bring Verizon Business incident responders on board within hours of a declared incident — instead of negotiating an MSA during a ransomware event. Retainer hours can be used proactively for tabletop exercises, playbook reviews, and hardening projects when they are not consumed by incidents.

Declared-incident response inside a one-hour acknowledgement window, 24/7.
Forensic investigation with court-admissible evidence handling where required.
Malware reverse engineering and threat-actor attribution where actionable.
Ransomware negotiation support under legal and regulatory guidance.
Post-incident reporting for regulators, insurers, and executive stakeholders.

Compliance support

Evidence auditors actually accept.

Compliance modules map the managed security telemetry to the specific controls in HIPAA, PCI-DSS, SOC 2, CMMC Levels 1–3, ISO 27001, and the NIST Cybersecurity Framework. Evidence packages — access reviews, vulnerability scan results, incident timelines, configuration change logs, and training completion records — are assembled automatically against the audit schedule instead of being hand-assembled in the two weeks before a deadline.

For federal contractors and public-sector customers, Verizon Business compliance extends to FedRAMP Ready status and CMMC Level 2 assessment support.

Operating outcome

Security that ties to the rest of the stack — not a separate silo.

Because Verizon Business also runs the network, the cloud, and the communications platform, managed cybersecurity sees telemetry the stand-alone MSSPs do not. A suspicious sign-in, a DDoS on the edge, a lateral-movement indicator on an endpoint, and a policy change in the SaaS platform can be correlated inside the same incident — not assembled after the fact across four vendors.

24/7 SOC with named enterprise IR manager on Enterprise tier
Critical-alert MTTR below 15 minutes
500+ curated threat intelligence feeds
HIPAA, PCI-DSS, SOC 2, and CMMC-ready evidence pipelines

Talk to a Security Architect

Security Operations Center analyst reviewing correlated telemetry across network, endpoint, and identity surfaces

Service Tiers

Essential, Advanced, and Enterprise.

Pick the tier that matches your regulatory exposure, attack surface, and internal security maturity.

Capability	Essential	Advanced	Enterprise
DDoS protection	Always-on L3/L4	L3/L4/L7	L3/L4/L7 + custom scrub policies
EDR	Standard EDR	XDR with cloud correlation	XDR + managed threat hunting
MDR analyst hours	40 / month	120 / month	Unlimited
SIEM integration	Managed SIEM included	Managed + customer tenancy	Managed + custom content pipeline
Threat intel	Weekly brief	Daily + sector advisories	Daily + named intel liaison
IR retainer hours	20 / year	60 / year	160 / year + named IR manager
Compliance reporting	SOC 2, ISO 27001	+ HIPAA, PCI-DSS	+ CMMC, FedRAMP Ready
Vulnerability management	Monthly scans	Weekly + prioritized remediation	Continuous + attack-surface management
SLA	30-min critical ack	15-min critical ack + 1-hr contain	15-min + 8-hr on-site IR
Support level	24/7 shared pool	24/7 enterprise desk	Named IR manager + quarterly exec review

Service tier recommendations depend on regulatory exposure, attack surface, and internal security maturity. A scoping call identifies the right fit.

FAQ

Managed cybersecurity — common questions.

What is MDR?

Managed Detection and Response is an outcome-oriented service combining EDR/XDR, SIEM, SOAR, 24/7 analysts, detection engineering, and incident response into one subscription. Customers buy investigated incidents and containment, not raw alerts. Review related CISA cybersecurity advisories for current threat context.

EDR vs antivirus — what changed?

Signature-based antivirus detects known-bad files. EDR collects continuous endpoint telemetry and applies behavioral analytics to detect attacker techniques — credential theft, lateral movement, persistence — rather than specific binaries. EDR also preserves forensic history and supports active containment. Pair EDR with zero-trust networking for full coverage.

Which compliance frameworks are supported?

HIPAA, PCI-DSS, SOC 2 Type II, CMMC Levels 1–3, ISO 27001, NIST CSF, and state privacy regulations. Evidence is assembled automatically from the managed telemetry and mapped to the specific controls in each framework. See Verizon Business security and compliance for a full list.

What is the incident response SLA?

Essential tier — 30-minute acknowledgement on critical incidents. Advanced — 15-minute acknowledgement plus 1-hour containment window. Enterprise — 15-minute acknowledgement, 8-hour on-site response for declared incidents, and a named IR manager. Review FCC cybersecurity resources for regulatory context on breach notification.

Where are the SOC locations?

Verizon Business operates multiple Security Operations Centers across the United States and internationally. Federal and data-residency-sensitive customers are served by US-only SOCs staffed by cleared personnel where applicable. Multi-SOC architecture is what enables true follow-the-sun coverage without context loss. Pair managed security with managed cloud for unified incident response across surfaces.

Verizon Business Managed Cybersecurity — defense in depth, operated around the clock.

Threat landscape, stated without drama.

What a real 24/7 SOC actually does.

MDR is an outcome subscription, not a tool bundle.

MDR scope

EDR, XDR, and why antivirus alone no longer holds.

Volumetric attacks absorbed on the Verizon backbone.

Telemetry that stays investigable for years, not weeks.

500+ feeds, curated by people who read them.

The phone number to call before you need it.

Evidence auditors actually accept.

Security that ties to the rest of the stack — not a separate silo.

Essential, Advanced, and Enterprise.

The SOC you don't have to staff.

Managed cybersecurity — common questions.

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