Business Internet Plans — Verizon Business

Why Verizon Business Internet

Consumer broadband with a business logo is not a business circuit.

Plenty of providers will sell you fast megabits. Very few will put real money behind uptime commitments, route around outages automatically, and surface the data you need to hold them accountable.

Contractual SLAs with credits

Availability targets from 99.9% to 99.999% are defined in writing. If the target is missed in any calendar month, credit calculations trigger automatically without a support-ticket argument.

Symmetrical fiber by default

Video calls, cloud backup, and VoIP all depend on upload performance. Verizon Business fiber delivers matched upload and download on Pro and Ultra tiers, not the lopsided ratios typical of residential plans.

Diverse transports, one bill

Pair fiber with 5G Ultra Wideband to guard against fiber cuts. A single provider means one MSA, one support line, and correlated incident visibility across both circuits.

Static IPs and private APN

Every plan includes static IP options, and 5G circuits can be provisioned on a private APN that keeps business traffic off the public mobile gateway — ideal for VPN concentrators and telemetry backhaul.

24/7 NOC with proactive alerts

Live telemetry from your edge device streams into a NOC that watches latency, jitter, loss, and BGP health. Many incidents are triaged before the customer even notices a degradation.

One portal for everything

My Verizon Business unifies billing, ticketing, circuit inventory, performance graphs, and change requests. Engineers see what leadership sees, and nothing important lives in a rep's inbox.

SLA Deep Dive

How Verizon Business actually measures uptime.

A 99.99% SLA sounds impressive until you read the fine print. Here is how it is instrumented, reported, and enforced on a Verizon Business circuit.

99.99%

Monthly availability target on Business Ultra fiber — roughly 4 minutes of downtime per month

99.999%

Availability on Dedicated Internet Access and Private 5G — under 30 seconds per month

4 hr

Mean Time to Restore target for hardware-caused fiber outages

<15 min

Proactive NOC notification from first detection of customer-impacting degradation

The three metrics that define a real SLA

Availability is the percentage of minutes in a calendar month that the circuit was able to pass traffic between the demarcation point and the nearest Verizon backbone POP. Mean Time to Restore is the committed turnaround from ticket open to verified service restoration. Jitter and packet loss thresholds govern the quality of service during uptime — a circuit can be technically up while still failing a real-time workload.

What triggers a credit

When any committed metric is missed in a given month, the system generates an automatic credit posting equal to a published percentage of the monthly recurring charge. No claim form. No manager approval. The credit appears on the next invoice with a reference to the incident ticket that caused it. This is how you know the SLA has operational teeth.

How outages are classified

Outages fall into three buckets: customer-caused (bad CPE configuration, power loss at the premise), carrier-caused (fiber cut, equipment failure), and force majeure (natural disaster, third-party backhoe). Only the middle category counts toward SLA penalties, but the NOC will actively work restoration across all three categories with the same urgency.

Technology Selection

Fiber versus 5G Fixed Wireless — it is not always fiber.

Both technologies qualify as enterprise connectivity, but they solve different problems. A thoughtful design often uses one as primary and the other as diverse backup.

Choose fiber when…

Your workload demands symmetrical upload — media production, cloud backup, video conferencing at scale.
You need speeds above 1 Gbps or aggregate capacity beyond a single site.
Predictable low latency matters more than quick time-to-install.
Your building already has fiber entry or the install budget accounts for construction.

Choose 5G Fixed Wireless when…

You need to activate within days, not weeks — retail openings, pop-up sites, temporary offices.
The building lacks fiber entry and construction is cost-prohibitive.
You want a diverse secondary path on separate physical infrastructure.
The site falls inside 5G Ultra Wideband coverage and your workload fits within 300 Mbps to 1.2 Gbps.

Dedicated Internet Access

When the internet itself is your product, oversubscription is not an option.

Dedicated Internet Access — DIA — is a non-contended Ethernet-over-fiber circuit that belongs to your organization alone. It is the right choice for data centers hosting customer workloads, financial trading floors where a single lost millisecond has a dollar figure, healthcare systems with PHI transport, and any business where a partial internet outage has direct revenue consequences. DIA scales from 100 Mbps to 100 Gbps with BGP peering, diverse backhaul paths, and the tightest SLA Verizon Business publishes.

Non-contended bandwidth from 100 Mbps to 100 Gbps
BGP peering with full-table or default-route options
99.999% availability with Mean Time to Restore guarantees
Physically diverse backhaul routing to two separate POPs

Request DIA Scoping

Enterprise data center rack with fiber patch panels carrying Dedicated Internet Access circuits at 100 Gbps

Plan Comparison

Verizon Business Internet plans — speeds, SLAs, and best fit.

Every tier includes static IP, 24/7 NOC monitoring, and enterprise-grade CPE. Availability and price vary by service address.

Plan	Technology	Download	Upload	SLA	Static IP	Best For
Essentials	5G Fixed Wireless	Up to 300 Mbps	Up to 100 Mbps	99.9%	✔	Small offices, retail, pop-up locations
Pro	Enterprise Fiber	Up to 500 Mbps	Up to 500 Mbps	99.9%	✔	Mid-size offices, clinics, professional services
Ultra	Enterprise Fiber	Up to 1 Gbps	Up to 1 Gbps	99.99%	✔	Enterprise HQ, data-intensive operations
5G UWB	mmWave 5G Ultra Wideband	Up to 1.2 Gbps	Up to 400 Mbps	99.9%	✔	Urban sites, diverse backup circuits
Private 5G	Dedicated 5G Core	Custom	Custom	99.999%	✔	Manufacturing, logistics, campus environments
Dedicated Internet Access	Ethernet over Fiber	Up to 100 Gbps	Up to 100 Gbps	99.999%	✔	Data centers, hyperscalers, carrier peering

Actual availability confirmed by site qualification survey. Compare with FCC consumer broadband labels on the FCC Broadband Consumer Labels resource.

Installation & Onboarding

Four steps from address check to production traffic.

1

Qualify your address

Submit your service address. A provisioning specialist runs qualification across fiber, 5G Ultra Wideband, 5G FWA, and Ethernet over Copper, returning the best path and an install window within one business day.

2

Select a plan and sign MSA

Your enterprise account executive scopes the right speed tier, backup circuit options, and SLA. The master service agreement is countersigned and a named project manager is assigned.

3

Site survey and install

A certified technician performs the physical survey, coordinates building entry, installs the ONT or 5G gateway, and configures CPE routers. Static IPs and private APN are provisioned on-site.

4

Go live with NOC coverage

Your circuit cuts over to production and enrolls in continuous NOC monitoring. Login credentials for the My Verizon Business portal arrive the same day with ticketing, bills, and performance graphs unified.

Who We Serve

Verizon Business Internet fits the shape of your organization.

Healthcare systems

Protected health information transport with HIPAA-aligned controls, diverse paths, and static IP configuration for EMR integrations and telehealth clinics.

Financial services

Dedicated Internet Access with BGP peering, DDoS mitigation, and Mean Time to Restore guarantees suited to trading platforms and core banking systems.

Retail and QSR chains

5G Fixed Wireless as primary or backup at hundreds of stores, orchestrated centrally through SD-WAN with consistent policy rollout.

Manufacturing and logistics

Private 5G and fiber combined to support IoT telemetry, warehouse scanning, and machine-to-machine automation with sub-10ms latency.

Professional services

Symmetrical fiber for video-heavy collaboration workloads, Microsoft 365, and cloud-hosted line-of-business applications at the main office.

Public sector and education

FedRAMP-aligned transport for state and local agencies, with support for E-Rate eligibility on K-12 broadband procurement.

★★★★★

We migrated 42 branch offices from a patchwork of cable providers to Verizon Business fiber and 5G FWA. Our average trouble ticket time dropped by 70% in the first quarter and we stopped getting 2 a.m. calls about a store being offline. The single SLA document covers every site.

David Chen

Director of IT Infrastructure, National Retail Chain

FAQ

Business Internet — common questions.

What speeds does Verizon Business Internet offer?

Plans range from 300 Mbps on 5G Fixed Wireless Access through 500 Mbps and 1 Gbps symmetrical fiber, up to 100 Gbps on Dedicated Internet Access. 5G Ultra Wideband peaks at 1.2 Gbps download in covered urban areas. Speed availability depends on technology path at your specific service address.

How do I check fiber availability at my address?

Submit your address through the Verizon Business contact form. A provisioning specialist runs a qualification survey covering fiber, 5G Ultra Wideband, 5G FWA, and Ethernet over Copper within one business day and returns the exact technology path and install timeline.

What is a business SLA and why does it matter?

A business Service Level Agreement is a contractually binding commitment defining uptime targets, repair response windows, and financial credits when targets are missed. Verizon Business fiber carries 99.99% availability on Ultra and DIA. Consumer broadband does not offer comparable legal protections. See our compliance and certifications page for the full list of standards.

Can I get a backup circuit for redundancy?

Yes. The common pattern is primary fiber paired with 5G Ultra Wideband or 5G Fixed Wireless as a diverse secondary on separate physical infrastructure. Failover is orchestrated by the SD-WAN edge device in under one second when configured through Verizon Business Enterprise Networking.

What is the typical installation timeline?

5G Fixed Wireless activates in 2 to 5 business days at qualifying addresses. Standard business fiber completes in 14 to 30 business days after contract signing and site survey. Dedicated Internet Access with building entry work runs 45 to 90 days and is managed by a named project manager.

Related Services

Explore the rest of the Verizon Business portfolio.

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Verizon Business Internet — the circuit your balance sheet depends on.