Get in Touch
Sales specialists, technical support engineers, and dedicated account teams are reachable every day. This page tells you exactly which number to call for your situation, what hours to expect, and how quickly to expect a response.
How to Reach the Right Team Fast
New quotes and service design go through sales at 1-800-837-4966, Monday–Friday 8 a.m.–8 p.m. ET. Existing customers with active service issues should call 24/7 enterprise support at 1-800-837-4999. Named-account customers may contact their dedicated account manager directly — contact details appear inside My Verizon Business under Account Team. For written records, email sales@verizonbusiness.github.io or support@verizonbusiness.github.io. Headquarters correspondence goes to One Verizon Way, Basking Ridge, NJ 07920.
Primary Channels
Every channel is staffed by US-based enterprise specialists. No offshoring for Tier-1 triage, no scripted gatekeeping before a human picks up.
New quotes, upgrades, competitive displacement, and multi-site planning.
Mon–Fri, 8 a.m.–8 p.m. ET
Avg pickup: < 2 minutes
Troubleshooting, outage escalation, change requests, and Priority-1 incidents.
24 hours / 7 days a week
P1 ack: < 15 minutes
Requests that need written records or attachments up to 20 MB.
sales@verizonbusiness.github.io
support@verizonbusiness.github.io
First reply within 4 business hours
Quick pricing questions and portal how-to help from a verified specialist.
Available inside My Verizon Business
Mon–Sun, 7 a.m.–11 p.m. ET
Queue: usually under 90 seconds
Channel Reference
| Channel | Use Case | Hours | Response Time |
|---|---|---|---|
| Phone — Sales | New service, quotes, multi-site scoping, renewals | Mon–Fri 8 a.m.–8 p.m. ET | < 2 minutes to a specialist |
| Phone — Support | Outages, performance issues, config changes, billing | 24 hours / 7 days | P1 in 15 min · P2 in 1 hr · P3 same business day |
| Documentation trails, quotes, PO and contract handling | Monitored 6 a.m.–10 p.m. ET daily | First reply within 4 business hours | |
| Live Chat | Portal navigation, invoice lookups, plan clarifications | Daily 7 a.m.–11 p.m. ET | Queue under 90 seconds on average |
| Dedicated Account Manager | Strategic planning, quarterly business reviews, escalations | Business hours local to customer | Acknowledged within 4 business hours |
| Emergency NOC | Multi-site outages and security incidents in progress | 24 hours / 7 days | Engineer on the line within 15 minutes |
Response commitments apply to valid service tickets originated through documented channels. Regulated customers covered under a Master Service Agreement may have contract-specific SLAs that supersede these baseline targets.
Our Offices
Correspondence, legal notices, and in-person meetings are handled through these locations. Service delivery teams operate across all 50 states.
Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Executive offices, legal, and investor relations. Correspondence for contracts and notices should be sent here.
South-Central Operations
Enterprise sales and fulfillment coverage for Texas, Oklahoma, Louisiana, Arkansas, and surrounding states.
Regional NOC mirror for network telemetry redundancy.
Midwest Operations
Account teams, field engineering, and financial-services vertical practice for the Great Lakes region.
Hosts the training center for SD-WAN certification.
West Coast Operations
Private 5G lab, hyperscaler peering, and technology vertical sales supporting the Pacific states.
Innovation partnerships with FedRAMP cloud providers.
Before You Dial
Enterprise customers find the 10-digit account number on any invoice or on the landing screen of My Verizon Business. Having it ready trims 2–3 minutes from verification on the first call.
Note the service type (fiber circuit, 5G FWA, SD-WAN, UC, security) and the physical site. If a specific location is affected, the street address and building suite expedite the NOC dispatch flow.
Engineers need the start time of the incident (Eastern Time is preferred), a brief description of the symptom, and a count of how many users or locations are impacted. That context alone often cuts diagnosis time in half.
Call 1-800-837-4966 for anything sales-related, 1-800-837-4999 for anything about a service that is already provisioned, and your account manager's direct line if you have one. Calling the correct line first saves a warm transfer.
The fastest path for invoices, usage data, ticket history, and plan changes is the My Verizon Business portal. If you need help signing in, the login guide covers every common error in plain language.
FAQ
Verizon Business operates as an FCC-licensed telecommunications carrier. Consumer-facing protections and complaint mechanisms are published by the Federal Communications Commission. For information security best practices that inform our SOC and NOC workflows, see guidance from CISA.
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